customer relationship management<\/a> tools:<\/p>\nZoho CRM <\/b><\/p>\n
This is the most effective and powerful CRM tool that helps businesses to manage sales, marketing, customer support, inventory management and much more in a single business system.<\/p>\n
Features of Zoho CRM<\/b><\/p>\n\n- Call Centre Management<\/li>\n
- Campaign Management<\/li>\n
- Email Marketing<\/li>\n
- Contact Management<\/li>\n
- Comprehensive Customer Support<\/li>\n
- Document Management<\/li>\n
- Project Management<\/li>\n
- Referral Tracking<\/li>\n
- Survey Management<\/li>\n<\/ul>\n
Benefits of using Zoho CRM<\/b><\/p>\n\n- Generates more sales with automation features.<\/li>\n
- Streamlines work flow<\/li>\n
- Simplifies business operations<\/li>\n
- Sales force automation<\/li>\n
- Extensive integration facilities<\/li>\n
- 360 degree view of business<\/li>\n
- Organisational-level data sharing<\/li>\n
- Minimises cost on customer acquisition<\/li>\n
- High rate of customer retention<\/li>\n
- Boosts business performance<\/li>\n<\/ul>\n
Freshdesk (cloud based customer support solution) <\/b><\/p>\n
This is the most versatile CRM tool that streamlines information between your sales and customer support department. It helps businesses to have better deals, and also provides a clear picture of revenues.<\/p>\n
Features of Freshdesk<\/b><\/p>\n\n- Contact Management<\/li>\n
- Call Centre Management<\/li>\n
- Customer Support<\/li>\n<\/ul>\n
Benefits of using Freshdesk<\/b><\/p>\n\n- Tailor made<\/li>\n
- Cost effective and easy to use<\/li>\n
- Helps to measure customer satisfaction<\/li>\n
- Fast and smart automation to save your time<\/li>\n
- Multi-language support<\/li>\n
- Integrated game mechanics to motivate your agents<\/li>\n<\/ul>\n
Nimble <\/b><\/p>\n
This is a compelling and meaningful relationship management platform that helps to build better relationships across all social channels. This platform is good for both small and medium sized businesses.<\/p>\n
Features of Nimble<\/b><\/p>\n\n- Automatic contact import<\/li>\n
- Sales pipeline monitoring & reporting<\/li>\n
- Task assignment<\/li>\n
- Calendar & event scheduler<\/li>\n
- Combined-channel inbox and fast Integration<\/li>\n
- Smart contacts applications<\/li>\n<\/ul>\n
Benefits of using Nimble<\/b><\/p>\n\n- Provides real-time monitoring across all networks<\/li>\n
- Smart management of contacts<\/li>\n
- Helps to find and engage targeted leads.<\/li>\n<\/ul>\n
SugarCRM <\/b><\/p>\n
This CRM platform helps businesses to transform their customers\u2019 experience and enable highly personalised interactions.<\/p>\n
Features of <\/b>SugarCRM<\/b><\/p>\n\n- Call Center Management and Contact Management<\/li>\n
- Campaign Management<\/li>\n
- Customer Support<\/li>\n
- Document Management<\/li>\n
- Email Marketing and Interaction Tracking<\/li>\n<\/ul>\n
Benefits of using <\/b>SugarCRM<\/b><\/p>\n\n- Improves sales<\/li>\n
- Captures leads directly into the CRM system<\/li>\n
- Helps to track and share contacts<\/li>\n
- Helps to develop email marketing programs<\/li>\n
- Measures return on investment of campaigns<\/li>\n<\/ul>\n
Bitrix24 <\/b><\/p>\n
This is popular client relationship management software that features +20 free CRM tools. It is available in cloud and on premise with source code, CMS as well as API included.<\/p>\n
Features of Bitrix24<\/b><\/p>\n\n- Built-in CRM with reports, funnels, billing & invoicing<\/li>\n
- File sharing and versioning<\/li>\n
- CRM, document, HR & financial work flows<\/li>\n
- Instant messaging<\/li>\n<\/ul>\n
Benefits of using <\/b>SugarCRM<\/b><\/p>\n\n- Provides communications and collaboration<\/li>\n
- Helps to store, search, share and discuss documents<\/li>\n
- Helps to manage external communications via CRM<\/li>\n<\/ul>\n
Digital automation is rapidly advancing and if you\u2019re not moving with the tide, you may lose the battle. So, embrace these efficient CRM tools to stay ahead and shine.<\/p>\n","protected":false},"excerpt":{"rendered":"
In today\u2019s cut-throat competitive environment, it is essential to keep track of your clients.\u00a0 That is why, a customer relationship management tool is important. Customer relationship management tools improve the overall productivity, visibility, revenue, brand image, etc. According to a study, nearly 9 out of 10 business leaders acknowledge that improving customers\u2019 experience is fundamental […]<\/p>\n","protected":false},"author":1,"featured_media":847,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[],"_links":{"self":[{"href":"https:\/\/www.cartoozo.com\/blog\/wp-json\/wp\/v2\/posts\/846"}],"collection":[{"href":"https:\/\/www.cartoozo.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cartoozo.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cartoozo.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cartoozo.com\/blog\/wp-json\/wp\/v2\/comments?post=846"}],"version-history":[{"count":2,"href":"https:\/\/www.cartoozo.com\/blog\/wp-json\/wp\/v2\/posts\/846\/revisions"}],"predecessor-version":[{"id":849,"href":"https:\/\/www.cartoozo.com\/blog\/wp-json\/wp\/v2\/posts\/846\/revisions\/849"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cartoozo.com\/blog\/wp-json\/wp\/v2\/media\/847"}],"wp:attachment":[{"href":"https:\/\/www.cartoozo.com\/blog\/wp-json\/wp\/v2\/media?parent=846"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cartoozo.com\/blog\/wp-json\/wp\/v2\/categories?post=846"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cartoozo.com\/blog\/wp-json\/wp\/v2\/tags?post=846"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}